Server Management
Leave your server in our hands!
Are you worried about the operation of your server and how to deal with a possible problem?
IpHost Tech Support is here for you!
FROM 30€ PER MONTH
Simple Server Management
Service for basic management of your server and dealing with basic problems in case of unavailability.
More specifically, Simple Server Management includes:
Updates
Updates of the operating system, the system packages and the control panel if we support it (cpanel, virtualmin, plesk) as well as the individual components (php, mysql, etc.) that are provided automatically.
Guidance / Consulting
Sending instructions/advice for common/known problems that are not related to the operation of the server (eg hosting settings, how to connect to the email or database, etc.).
Plugins
Installation of new plugins/modules in the control panel if it can be implemented automatically.
Restoration
Actions to restore the operation of your server or its services (http, ftp, etc.) when unavailability occurs.
Priority
Taking care of your technical requests with higher priority than Unmanaged customers.
Advanced Server Management
Advanced server management and troubleshooting service.
More specifically, Advanced Server Management includes:
All amenities
of the Simple Server Management.
Priority
Serving your technical requests at the highest possible priority compared to other customers.
Service design
Includes: Consulting services, Solution Design, Security Design, Downtime Minimization Design
Transfer from a different provider
Includes: Operating System Compatibility Checker, Control Panel Compatibility Checker, File Transfer, Solution Compatibility Checker, System Optimization
Maintenance
Regular OS upgrades. Regular Control Panel updates. In addition, we also upgrade the individual components (php, mysql, etc.) that it offers. (maintenance tool licenses included)
Security
Check for rootkits, malware, viruses, spams, etc.
Dealing with server spam (spammer detection, queue clearing, changing passwords where necessary, delist ip requests from blacklists).
Managed Security monitoring: In the event that we detect a problem, we act without the need for your intervention.
Installation of Security Patches on the operating system and Control Panel (maintenance tools licenses included).
Sophisticated support features
- Installation of new plugins/modules in the control panel, regardless of whether it is an automatic or manual process as long as it is supported by the control panel.
- If there is unavailability of the server in general or of its individual services (http, ftp, etc.), apart from the restore actions, a further check is carried out to find the source of the problem.
- Actions to resolve problems or malfunctions at server and/or hosting level.
- Control/Deal with warnings/alerts sent by the server.
- Configuration at the server and/or hosting level for features you need implemented, as long as they are supported by the server installation.
- Sending advice and suggestions for site optimization in case a site causes a general problem on the server.
Server Management Packages Comparison
Server Management
Advanced Server Management
Support On demand
Centos/Cloudlinux 7/8
✔
✔
✕
Support for one server
✔
✔
✕
Regular server updates
✔
✔
✕
16/5 rescue
✔
✔
✕
Monthly server report
✔
✔
✕
Hardware fault resolution
✔
✔
✕
Priority
HIGHER
HIGHER
-
Restart a service (state the reason for failure)
✔
✔
✕
Suggestion for improvements
✔
✔
✕
Hours of on demand support included
0
2h/month
-
Pricing tier for support on demand
45€/h
30€/h
60€/h
ADVANCED SERVICES
SSL Installation & renewals
✕
✔
✔
Malware scan / removal
✕
✔
✔
Remove From Blacklist
✕
✔
✔
Email troubleshooting
✕
✔
✔
Application (file/db) transfers
✕
✔
✔
Troubleshoot Performance Issues
✕
✔
✔
Performance Tuning (MySQL, Apache)
✕
✔
✔
Restore Full or Partial Backup
✕
✔
✔
Written or verbal guidance / advice
✕
✔
✔
